Terms & Privacy

All standard cake orders require at least 1 week notice. For custom cakes we suggest reaching out as soon as possible — the more time the better — but we can typically turn around custom orders in 2–3 weeks.

Orders are only confirmed once payment (or a deposit, for custom orders) has been received.

Purchases made through the website require full payment upfront at checkout.

For custom orders, a deposit is taken to book in your date, with the balance due 2 weeks prior to your collection date. If your order is booked within 2 weeks of the collection date, full payment is required at the time of booking.

All payments are processed through the website.

If you have not yet received your cake and need to cancel:

• 5 or more days prior to your selected date — full reimbursement.
• 3 days prior to your selected date — 50% reimbursement.
• Less than 3 days — unfortunately no refund can be provided.

If you have received your cake and would like a refund, we require the cake to be returned so we can investigate the issue. If the whole cake has been consumed, a refund cannot be provided.

Collection is from our home kitchen in Winter Valley, VIC 3358. Full collection details and time windows will be confirmed once your order is booked.

Delivery can be arranged if we have the availability and notice. A quote will be provided based on your location — please reach out as early as possible if you require delivery.

Cake decorating is an art form, made by humans, and cannot be exactly replicated. We will never copy an exact photo provided to us, especially if it is someone else's work. We use inspiration images as a guide only — colours, details and overall design may vary from the reference.

Every cake is unique. Small variations in colour, texture and finish are part of the handmade nature of what we do.

We may be able to cater to some dietary requirements, but please note that we work out of a home kitchen and there will always be traces of allergens — including gluten, dairy, eggs, nuts and soy.

Our products are not suitable for anyone with a severe allergy. It is the customer's responsibility to notify us of dietary needs at the time of ordering and to inform anyone consuming the cake of possible allergens.

Your cake should be stored in the fridge until an hour or two before serving. A cake care card will be provided with your order. Once the cake has left our care, we are not responsible for any damage caused by transport, storage or handling.

We reserve the right to photograph any cake or product we make and use those images on our website, social media and marketing materials. We will always wait until after you have collected your order before posting.

If you would prefer we don't share images of your specific cake, please let us know at the time of ordering.

When you place an order or enquire with us, we may collect:

• Your name
• Email address
• Phone number
• Delivery / billing address
• Payment details (processed securely by our payment provider)
• Order history and enquiry details

We use your information to:

• Process and fulfil your order
• Communicate with you about your order or enquiry
• Arrange collection or delivery
• Keep records for tax and business purposes
• Send marketing emails — only if you have opted in

Marketing emails are strictly opt-in. You can unsubscribe at any time using the link in any marketing email.

To run our website and business, we use a small number of trusted third-party services that may process some of your data on our behalf:

• Shopify — website and order management
• Stripe — payment processing
• Google (including Google Analytics) — website analytics
• Facebook / Instagram — social media and messaging
• Our email provider — sending order and marketing emails

Each of these providers has their own privacy policy governing how they handle data. We only share what is necessary for them to provide their service.

Our website uses cookies and Google Analytics to understand how visitors use the site so we can improve it. This includes anonymous information such as pages visited, time on site, and general location. You can disable cookies in your browser settings at any time.

We take reasonable steps to protect your personal information. Payment details are handled directly by Stripe and are not stored by us. Order and customer records are retained only as long as needed to run our business and to meet Australian tax and record-keeping requirements.

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it (where we are not required to retain it by law). To make a request, email info@liv-bakes.com.

We may update these Terms & Privacy from time to time. The latest version will always be available on this page, with the "last updated" date at the top.

Questions about these terms or your data? Get in touch:
Email: info@liv-bakes.com
Phone: 0404 053 286